If you’re not satisfied with the quality of the products that you received, get in touch within 15 days after confirming the ordered receipt and we’ll do everything we can to investigate and find a solution.

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If there is a problem with your order (e.g., a production error or a delivery issue) that you are not able to resolve yourself, please send us the following details:

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• Order ID

• The description of the issue

• Photos of the issue (mandatory for production issues)

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If your claim is validated by our quality assurance team, we will send a reprint as quickly as possible or offer a full refund for the defective order.

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Contact Email: info@decotdesigns.com